SHIPPING POLICY
IMPORTANT INFORMATION:
This policy outlines how orders and shipments are processed. Orders and Shipments are processed in the order and time they are received by our system. This means that orders are handled on a first-come, first-served basis, with the earliest orders taking priority for processing.
The policy sets expectations regarding the processing and dispatching of their orders.
It helps to understand that orders will be processed sequentially, and the estimated shipping times provided in your shipping policy will apply once the order is dispatched.
This policy outlines important information for customers regarding shipping times, methods, undeliverable orders, delays, stolen items, and returns.
Shipping Times:
Orders are processed and dispatched within 1-2 business days from our system receiving your order (Monday-Friday, excluding public holidays).
Express Post (Australia Post) delivers within 1-3 business days from the dispatch day.
Parcel Post (Australia Post) delivers within 5-7 business days from the dispatch day.
DHL Priority delivers within 24 hours to Metro areas, with potential delays of 24-48 hours in regional areas.
Possible delays due to COVID-19 restrictions.
Shipping Carrier:
Pick Up: Free
(Brisbane’s South Side – Stone’s Corner)
Wednesday, Thursday & Friday 08:30AM – 04:00PM Saturdays 9am – 2pm
AUS, Parcel Post: Free
(No signature required – Parcel will be left if safe to do so) (5-7 Business Days) `
AUS, Express Post: $17.00 (with Signature on the delivery + $3.00)
(No signature required – Parcel will be left if safe to do so) (1-3 Business Days) `
DHL Priority Domestic Post:$15.00
**DHL Priority International Post:$30.00
**DHL Priority International Post.
Description: The $30.00 shipping rate is calculated based on average weights, delivery regions, and typical items that are usually shipped. Please note that the DHL Priority International Post shipment rate is subject to change. In cases where a shipment is determined to exceed the stated $80.00 rate, we will engage in discussions with the client or customer to explore alternative shipping options and finalize the order. Your satisfaction with the shipping cost is important to us, and we will ensure transparency and clarity in the shipping process.
Orders are shipped via Australia Post & DHL Priority. All International Orders are delivered using DHL Priority. If you require a different international delivery service and or courier. This needs to be arranged with Silky Slips prior to the order being placed.
All prices / amounts are in Australian Dollars. All orders are processed and dispatched within 1-2 business days (Monday-Friday, excluding public holidays). At times of high order traffic there may be delays with processing of orders. No postal services and or couriers deliver orders on weekends and public holidays.
Remember Free Pickup is available most Saturdays.
All stated prices are subject to change.
Undeliverable Orders:
Orders returned due to being undelivered, unclaimed, or refused will be resolved by the team.A fee may apply for reshipping if the issue was due to an address mistake or unclaimed items.
Delays and Stolen Items:
Silky Slips is not responsible for delays in the Australia Postal System and or DHL.
Responsibility for lost, stolen, or damaged items lies with the customer once items are scanned as delivered.
Once an order has been marked Shipped and a Tracking number has been provided. Please refer to the Australia Post website for all delivery timeframes, delays and delivery/collection options.
For whatever reason, if you are having difficulties with your order / shipment and you have spoken to AUS Post and or DHL.
Please do not hesitate to contact us at: hello@silky-slips.com and our support team will be more than happy to assist you.
We also monitor the tracking on all our orders.
If you would like additional services / insurances / direct signature (things of that nature) on your shipment, please write any requests in the delivery notes. We will contact you directly once the order is made to arrange the additional services.
Parcels that are sent with “Signature Required,” and undelivered parcels are taken to the nearest post office for collection within 2 business days.
If “Safe Drop and or Authority to Leave” is selected, Silky Slips is not responsible for stolen or damaged parcels.
At Silky Slips we pride ourselves on delivering our products to you in immaculate fashion. We take great care in the packaging for all our orders / shipments. However, we are not perfect, so we encourage clients / customers to send feedback / reviews not only on our packaging but all facets of the ordering and delivery process.
We can ship to:
Residential Addresses, Business Addresses, PO Boxes & Parcel Lockers.
Please note when shipping with DHL your delivery options are limited to Residential Addresses & Business Addresses only.
Returns Policy:
Customers unhappy with the product must contact Silky Slips within 3 days of delivery.
The team will investigate issues, requiring the order number and images of the received products within the timeframe.
Customers should not discard products before the team responds.
Refunds or replacements are provided on a case-by-case basis.
Contact Information:
Customers can contact customer service at hello@silky-slips.com or call during business hours PH: 0417 156 699
Products purchased online cannot be resold; for resale inquiries, contact the wholesale team at hello@silky-slips.com
This policy provides clear guidelines for customers regarding shipping, returns, and contact information, ensuring transparency and customer satisfaction.
Please do not hesitate to contact us with any concerns, issues or just for peace of mind.